At Hawkins & Shepherd, your satisfaction is our priority. If, for any reason, your purchase does not meet your expectations, we are more than willing to help you process a return or exchange within 30 days of purchase.

How to Return

To initiate a return, please pack the item(s) in their original packaging along with a note to let us know how to process your return.

Order Number:
Your Name:
Refund or Exchange:
If an Exchange is required, provide details:

Once packed, send your return to the following address using a delivery service that allows for tracking. Please remember to obtain and keep your proof of postage receipt.

Hawkins & Shepherd
c/o Carl Thompson
Wilkinsons Barn
New House Lane
TN27 0RX

Please note that all returned goods will be inspected upon receipt.

Refunds & Exchanges

Once we receive the returned item(s), we aim to process refunds within 7-10 days via your original payment method. If an exchange has been requested, we will dispatch the replacement item(s) within 48 hours of receiving the returned goods.

Please note, this returns policy does not affect your statutory rights.

Need Help?

For any further questions or assistance with your return, please contact our customer service team at We're here to ensure your shopping experience with Hawkins & Shepherd is as seamless and satisfactory as possible.