Delivery
We are pleased to be able to offer our customers very competitive delivery services.
Delivery times will vary depending on the country, so the below delivery timescales are guidelines given to us from our courier/postal services. Here at 'Hawkins and Shepherd' we will aim to deliver all packages within or before the guidelines. However on occasions due to weather, customs checks etc - these delivery times can get extended.
At 'Hawkins & Shepherd', if your order has been placed before 14:00 (UK GMT) regardless of the delivery destination your order will be shipped out the same day.
*Please note, our delivery estimates do not include weekends or bank holidays.
UK Next Day Courier
with 1 hour delivery window (if ordered before 14:00 Mon-Thur) for UK Addresses.
*Orders placed after 2pm on Thursdays and before 2pm on Fridays will be delivered on Monday.
*Orders placed after 2pm on Fridays and all weekend will be shipped on Monday and delivered Tuesday.
UK Standard Royal Mail 1st Class
Delivered within 2-5 working days (untracked).
Delivered within 2-5 working days (proof of signature).
International Postage & Courier Shipping
Delivered within 2-19 working days depending on the country, various costs apply.
You will receive a confirmation email when your item(s) have been shipped with tracking information (where applicable). If for some reason you have not received this email, please firstly check your 'Junk Mail' folder then email customerservices@pincollarshirts.co.uk if you still haven't received this email. The subject will contain 'Shipping Confirmation'.
International Postage Historical Issues
Russia - We have experienced delays due to Russian customs and the Russian postal service; therefore on occasions it has taken up to 30 days for the delivery to arrive at its destination.
USA - From time to time, customs will stop parcels and stamp a large tax bill in imports. If you receive an import duty invoice from customs please contact us.
Shipping Information
UK Next Day Courier deliveries are made by DPD, use their tracking service here: www.dpd.co.uk/tracking/tracking.do
Our International Shipping deliveries will be fulfilled by either DHL International or FEDEX depending on the country.
DHL Tracking:
www.dhl.co.uk/en/express/tracking.html
FEDEX Tracking:
www.fedex.com/fedextrack
*If you chose "UK Standard Royal Mail 1st Class shipping" please note this is not a trackable service.
Customs and Duties
For all International deliveries, customers are responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees including any other additional charges. Unfortunately we are unable to determine these costs at the point of order. Delays can occur due to customs clearance, weather, industrial action etc, so we suggest to minimise any delays, track your package using the tracking information provided to you.
Out of Stock Items
We aim to never sell an item that is out of stock and we have put in place systems between the website and warehouse that should ensure this never happens. However in the unlikely event of your item being out of stock, we will of course get in contact with you immediately to discuss alternative arrangements.
For any other delivery related questions, or for any thing else, please contact our customer services on customerservices@pincollarshirts.co.uk
