Customer Services

Here at Hawkins & Shepherd | our customers are most important to us so we aim to offer you the best customer care possible. For all customer service enquiries please contact us using the following email address.

We will aim to answer you within 24 hours.

“Our customers are the single most important part of our business and in an online world that is driven by instant gratification, customer service has fallen drastically behind.  As a nation we seem to accept bad service as the norm and that needs to change.  I challenge our customers to demand excellent customer service and it is our job to exceed their expectations.” Carl Thompson, Founder Hawkins & Shepherd

Carl Thompson x Hawkins Shepherd


We are pleased to be able to offer our customers very competitive delivery services and are often subsidised by us to keep your costs low.

Delivery times will vary depending on the country, so the below delivery timescales are guidelines given to us from our courier/postal services. Here at Hawkins & Shepherd | we will aim to deliver all packages within or before the guidelines.

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If your purchase does not meet your expectations, you may return the item in its original and unused condition within 30 days after delivery, for a refund or exchange.

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You can feel at ease knowing that your payments with us are safe and secure. We accept payments via VISA, MasterCard, JCB, Visa Electron, Maestro & PayPal. If you would like to buy now and pay later, use Klarna as a payment option.

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Size Guide

To ensure you choose the best fitted shirt for your body shape, we have published our shirt size guide for the below ranges:

- Casual Shirts
- Formal Shirts
- Classic Shirts

Our Full Size Guide

Product Care

Our shirts are machine washable at 30 to 40 degrees Celsius as the cool-warm temperature will help maintain your shirts colour. Where possible, we also recommend using a Delicates or Hand-Washable setting as this will slow down the washing machines revolutions. Please remember to take out any removable collar stays and pin collar bars before washing. Once clean, hang-dry the shirt and iron inside out whilst still slightly damp, this will help to iron out any creases.

Our Philosophy

At Hawkins and Shepherd we love the individualism, style and character of the Great British eccentric. Our mission is to bring back some of this individual style to the British workplace; starting with our signature Pin Collar Shirt range.

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Press & Wholesale

For all Press and Wholesale requests, please email us: